High Tech + Happy Clients
Proven track record managing complex SaaS implementations, collaborating cross-functionally to achieve wins for high-risk clients, and sustaining a 9+ NPS to drive long-term retention.
People who work with me would say that I am:
▶ Empathetic
▶ Articulate
▶ Growth-Minded
▶ Hopeful
▶ Perceptive
▶ Authentic
Experience and Education
Sr. Customer Support Analyst
2022 - Present
SaaS (Sage Intacct) | Leadership | AI SME
Master of Business Administration
2024 - Present
Negotiation | AI in Healthcare | Healthcare Certification
Sr. Implementation Consultant
2016 - 2018
SaaS (Intacct) | Customer Support | Onboarding
Credentials + Awards
ChurnZero: Customer Success Foundations
2026
Most Efficient Negotiator - Eller Evening MBA
2026
Certified Public Accountant (California)
2018
Skills
Process Optimization
AI Subject Matter Expert
Business Acumen
High-stakes Customer Management
SaaS Implementation Background
Customer / Tech Support
Personality
These scores reflect my natural drive for precision, my proactive risk awareness, and the authentic empathy I bring to every client partnership.
Meyers-Briggs: INTJ-T
DISC: Conscientious
Spirit Animal: Ant
DISC: Dominant
I Believe...A bird in the hand is worth two in the bush.
Retention and renewal are the key to long-term profitability.
A Little Levity
In my free time, I like reading non-fiction, learning roller jam with my kids in the Arizona winters, working on my stand-up set, and looking longingly at my piano.
I read every day. My favorite authors are Chip/Dan Heath, Atul Gawande, Bill Bryson, Sam Keane, Mary Roach, and Matthew Parker (of mathematics fame. It’s a very common name.).
I have 2 dogs: a tri-pawd German Shepherd and a mini goldendoodle. The cat is named Blinky.
Most proud of: Former French Language Champion. J'ai été championne de langue française pendant mes six ans à l’école. And I have a lot of blue ribbons to prove it.
I graduated high school and college at the same time, and I earned my master’s degree in accounting before I was old enough to toast to it.